Concerned about a healthcare practitioner’s standard of care or conduct?
The Code of Conduct for non-registered health practitioners sets out
what you can expect from health practitioners. If you are concerned
about the health service that was provided to you or another person talk
to the practitioner immediately. In most cases the practitioner will try to
resolve your concerns.
If you are not satisfied with the practitioner’s response, contact the
Enquiry Service of the Health Care Complaints Commission toll free on
1800 043 159 for a confidential discussion about the issues and how the
Commission may be able to assist.
If your complaint is about sexual or physical assault or relates to the
immediate health or safety of a person, you should contact emergency
services and the Commission immediately.
About the Health Care Complaints Commission
The Health Care Complaints Commission is an independent body that
acts to protect public health and safety by resolving, investigating and
prosecuting complaints about health care. The Commission’s
overarching aim is to protect the health and safety of individuals and the
community.
Service in other languages
The Commission uses interpreting services to assist people whose first
language is not English. If you need an interpreter, please contact the
Translating and Interpreting Service (TIS National) on 131 450 and ask
to be connected to the Health Care Complaints Commission on 1800 043
159 (9.00 am to 5.00 pm Monday to Friday).
More information
For more information about the Health Care Complaints Commission,
please visit the website www.hccc.nsw.gov.au.
Contact the Health Care Complaints Commission
To make a complaint, visit www.hccc.nsw.gov.au and click ‘make a
complaint’. For any questions or to seek more information, our enquiry
service can be contacted on:
• (02) 9219 7444, select option 1
• Toll Free in NSW: 1800 043 159, select option 1
• TTY (02) 9219 7555
• by email to hccc@hccc.nsw.gov.au
• Postal address: PO Box K549 HAYMARKET NSW 1240.