Complaints to HCCC

Complaints to HCCC

Concerned about a healthcare practitioner’s standard of care or conduct?

The Code of Conduct for non-registered health practitioners sets out

what you can expect from health practitioners. If you are concerned

about the health service that was provided to you or another person talk

to the practitioner immediately. In most cases the practitioner will try to

resolve your concerns.

If you are not satisfied with the practitioner’s response, contact the

Enquiry Service of the Health Care Complaints Commission toll free on

1800 043 159 for a confidential discussion about the issues and how the

Commission may be able to assist.

If your complaint is about sexual or physical assault or relates to the

immediate health or safety of a person, you should contact emergency

services and the Commission immediately.

About the Health Care Complaints Commission

The Health Care Complaints Commission is an independent body that

acts to protect public health and safety by resolving, investigating and

prosecuting complaints about health care. The Commission’s

overarching aim is to protect the health and safety of individuals and the


Service in other languages

The Commission uses interpreting services to assist people whose first

language is not English. If you need an interpreter, please contact the

Translating and Interpreting Service (TIS National) on 131 450 and ask

to be connected to the Health Care Complaints Commission on 1800 043

159 (9.00 am to 5.00 pm Monday to Friday).

More information

For more information about the Health Care Complaints Commission,

please visit the website

Contact the Health Care Complaints Commission

To make a complaint, visit and click ‘make a

For any questions or to seek more information, our enquiry

service can be contacted on:

• (02) 9219 7444, select option 1 

• Toll Free in NSW: 1800 043 159, select option 1 

• TTY (02) 9219 7555 

• by email to 

• Postal address: PO Box K549 HAYMARKET NSW 1240.

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